“
★★★★★
Before BOOM I.T., we were logging tickets and waiting days. Now I ring them, someone picks up, and the problem is sorted the same day. It's transformed how we operate.
Managed IT Support
Managed IT Support in Yorkshire — real engineers, no ticket queues.
Three clear IT support packages for Yorkshire businesses. Proactive monitoring, unlimited support and a real person on the end of the phone — every time. No tickets. No queues. No hold music.
Choose your package
Managed IT support for every business
All packages include Ninja RMM monitoring and Bitdefender antivirus. Mon–Fri, 9am–5pm. Out-of-hours available.
Entry Level
Essentials
Enterprise-grade antivirus, proactive monitoring and pay-as-you-go support. Perfect for smaller businesses wanting peace of mind without a monthly commitment.
- Monitoring & Security
- ✓Ninja RMM remote monitoring
- ✓Bitdefender antivirus — all enrolled devices
- ✓Automated patch management
- Support
- ✓Pay-as-you-go
- ✓On-site visits (chargeable)
- ✕Unlimited remote support
- ✕Microsoft 365 support
- ✕Server cloud backup
⭐ Most Popular
Fully Managed
Pro
Comprehensive managed IT with enterprise security, unlimited support and proactive monitoring. The most popular choice for growing Yorkshire businesses.
- Everything in Essentials, plus:
- ✓Unlimited remote support
- ✓Microsoft 365 comprehensive support
- ✓2FA setup & security defaults
- ✓Bitdefender GravityZone daily checks
- ✓Server cloud backup *
- ✓On-site after remote options exhausted
- ✕Staff security awareness training
- ✕Microsoft Intune management
- ✕M365 Business Premium licence
Maximum Protection
Premium
Maximum security powered by Microsoft 365 Business Premium — advanced threat protection, device management, security training and full backup included.
- Everything in Pro, plus:
- ✓M365 Business Premium licence — all users
- ✓Microsoft Intune — full device management
- ✓Conditional access & security policies
- ✓Cloud-to-cloud backup (Exchange, SharePoint, Teams, OneDrive)
- ✓Email Protection Filtering to stop malicious emails
- ✓Security awareness training
- ✓Cyber Essentials baseline guidance
- ✓Monthly 365 security reports
*Backup storage charged separately. Out-of-hours support: £65/hr or £250/full day (ex VAT) · Not sure which package? Call us and we'll advise →
Quick comparison
What's in each package?
| Feature | Essentials | Pro | Premium |
|---|---|---|---|
| Monitoring & Security | |||
| Ninja RMM monitoring | ✓ | ✓ | ✓ |
| Bitdefender antivirus | ✓ | ✓ | ✓ |
| Automated patch management | ✓ | ✓ | ✓ |
| GravityZone daily checks | – | ✓ | ✓ |
| Support | |||
| Remote support | PAYG | Unlimited | Unlimited |
| On-site visits | Chargeable | Included (remote first) | Included (remote first) |
| Microsoft 365 support | – | ✓ | ✓ |
| Backup & Data | |||
| Server cloud backup | – | Backup License Included | Backup License Included |
| Cloud-to-cloud (M365) | – | – | ✓ |
| Microsoft 365 & Advanced Security | |||
| M365 Business Premium licence | – | – | ✓ |
| Microsoft Intune Deployment and Management | – | – | ✓ |
| Conditional Access and Defender for Office 365 | – | – | ✓ |
| Cyber Security training | – | – | ✓ |
| Cyber Essentials guidance | – | – | ✓ |
Built on enterprise-grade technology
Included with every package
The same tools used by enterprise IT teams — delivered at SME scale, managed by us.
Ninja RMM
24/7 remote monitoring across all enrolled devices. We see problems before you do and fix them before they impact your day.
Bitdefender GravityZone
Enterprise-grade antivirus managed centrally. Daily security checks, real-time protection and centralised reporting.
Automated Patching
OS and software patches applied automatically across your fleet — keeping you compliant and reducing vulnerabilities.
Direct Expert Access
No ticket systems. No hold music. When you call, a real engineer who knows your setup picks up and starts helping immediately.
On-Site When Needed
Based in Pontefract, we're on-site quickly across Yorkshire when remote support isn't enough.
Regular Reporting
Scheduled reports on device health, patch status and support activity — so you always know what's happening with your IT.
What our clients say
Yorkshire businesses trust BOOM I.T.
“
★★★★★
They migrated us to Microsoft 365 Business Premium, set up Intune across all our devices and got us Cyber Essentials certified — all with zero downtime. Brilliant team.
“
★★★★★
The thing that sets BOOM I.T. apart is that they actually care. They know our systems, our people, and they treat every problem like it's their own to fix.
Common questions
Managed IT support in Yorkshire — your questions answered
What does managed IT support include?
All BOOM I.T. managed support packages include proactive 24/7 monitoring via Ninja RMM, Bitdefender antivirus, and automated patch management. Depending on your package, you also get unlimited remote support, Microsoft 365 management, cloud backup, Microsoft Intune device management, and security awareness training. Every package includes direct access to real engineers — no ticket queues, ever.
How much does managed IT support cost for a small business?
BOOM I.T. offer three packages priced per user per month — Essentials for smaller businesses wanting monitoring and pay-as-you-go support, Pro for growing businesses needing unlimited support and Microsoft 365 management, and Premium for maximum security including Microsoft 365 Business Premium licences and Intune device management. Call us on 03333 660 005 for a no-obligation quote tailored to your team size and requirements.
What is the difference between break-fix and managed IT support?
Break-fix means you call an IT company when something goes wrong and pay each time. Managed IT support is a proactive, fixed monthly service — your systems are monitored continuously and problems are often identified and fixed before you even notice them. This means less downtime, more predictable costs, and an IT team that already knows your setup when you do need to call.
Do I need a contract for IT support?
Not necessarily. Our Essentials package is pay-as-you-go with no monthly commitment — ideal if you want monitoring and antivirus without a fixed contract. The Pro and Premium packages are monthly managed service agreements that unlock unlimited support, proactive monitoring and the full range of included features. There's no hard sell — we'll tell you honestly which option makes sense for your business.
Can BOOM I.T. come on-site to our premises in Yorkshire?
Yes. We're based in Pontefract, West Yorkshire and cover the whole region — including Pontefract, Wakefield, Castleford, Knottingley, Featherstone, Leeds and beyond. On-site visits are included in the Pro and Premium packages when remote support options have been exhausted, and are available as a chargeable option on the Essentials package.
🛡️ Free Security Assessment
How protected is your business really?
Before choosing a package, find out exactly where your IT and cyber security gaps are. Takes 10 minutes. Completely free.
✓No obligation
✓Plain-English results
✓Real expert advice
✓Free & confidential
Start your free Protection Check →
Not sure which package is right for you?
Call us and we'll give you an honest recommendation based on your business — no upselling, no pressure.