IT support the way it should be.
Real engineers. Real answers. Based in Pontefract, and genuinely invested in the businesses we look after across Yorkshire.
Built on a simple belief:
IT support should be personal.
BOOM I.T. was founded because we were fed up with the same story — businesses calling their IT company, getting a ticket number, and waiting. Days passing. Work stalling. Problems piling up. We knew there was a better way.
We're based in Pontefract, West Yorkshire, and we work with businesses across the region — from small teams just getting started to established companies with complex infrastructure. What every single one of them gets is the same: a real engineer who picks up the phone, knows their setup, and gets things fixed.
No tickets. No queues. No auto-responders. Just people who genuinely give a damn about your business running smoothly.
"Press 1 for nothing. We just answer."
That's not a marketing line — it's literally how we work. When you ring us, the phone gets answered by someone who can actually help. Not a call centre. Not a script. A real engineer who understands IT and understands your business.
We've built BOOM I.T. around the things we believe matter most: honesty, responsiveness, and a genuine long-term investment in the businesses we support.
Our values
Four things we refuse to compromise on — ever.
We tell you what you need, not what maximises our revenue. No jargon. Straight talk, every time.
When something breaks, we pick up the phone and fix it. Fast. No tickets, no queues. That's our commitment every single time.
You'll always know what we're doing and why. No hiding behind jargon, no passing the buck.
We think about your IT strategy, not just your issues. We want your business to grow, and we want to grow with you.
What makes BOOM I.T. different
It's not just that we pick up the phone. It's everything that comes with it.
When you call, a real engineer answers. No automated queues, no chatbots, no holding music. Fast, human and direct — every time, without exception.
We monitor your systems 24/7 with Ninja RMM. We catch and fix issues before they become disruptions — before you even know there's a problem.
IT support, Microsoft 365, cyber security, broadband, VoIP and hardware — one Yorkshire supplier.
Based in Pontefract, serving Wakefield, Leeds, Castleford, Normanton and across the region. On-site when you need us. We're nearby — not a national call centre pretending to be local.
We invest in understanding your business and your people. We're not just a supplier — we're an extension of your team. We remember your setup, your history, your preferences.
From Bitdefender GravityZone to Microsoft Defender for Office 365 and Cyber Essentials guidance — security is baked into everything we do.
Ready for IT support that actually works?
Give us a call or drop us a message. A real person will answer, and we'll have an honest conversation about your IT — no obligation, no hard sell.